રિફંડ નીતિ

Refund Policy for Kabila

Effective Date: [Insert Date]

At Kabila, a Close App Private Limited product, we are committed to providing you with high-quality skincare and cosmetic products. Due to the nature of our products and industry standards, we follow a strict No Return, No Exchange Policy. However, we understand that exceptional situations may arise, and in such cases, we offer a limited refund policy as outlined below.

Refund Eligibility

We will accept refund requests only under the following circumstances:

  1. Duplicate Products: If you can provide valid proof that the product received is a duplicate or counterfeit.
  2. Damaged Products: If the product is received in a broken or damaged condition.

Conditions for Refund

To qualify for a refund:

  1. Proof of Damage/Duplication:

    • You must provide a clear and unedited video showing:
      • The unboxing of the product.
      • The issue with the product (e.g., visible damage or counterfeit indicators).
    • The video must include the shipping label and packaging as received.

  2. Timeframe:

    • Refund requests must be submitted within 3 days of delivery.
    • Requests received after 3 days will not be considered.

Non-Refundable Cases

Refunds will not be provided in the following scenarios:

  • Change of mind after purchase.
  • Used or opened products without proof of damage or duplication.
  • Minor scratches, dents, or slight packaging imperfections that do not affect product usability.
  • Incorrect storage or handling by the customer.

Refund Process

  1. Submit a Request:

    • Email us at info@kabila.store
    • Attach the required proof (video, images, and order details).

  2. Review:

    • Our team will review your request and verify the claim.
    • Verification may take up to 7 business days.

  3. Approval:

    • Once approved, the refund will be processed to your original payment method.
    • Refunds typically take 5-7 business days to reflect, depending on your bank.

Contact Us

For any questions or concerns about our refund policy, please contact us:

  • Email: info@kabia.shop
  • Phone: +91 831 076 3621
  • Website: https://kabila.shop/pages/contact-us

Thank you for choosing Kabila. We value your trust and strive to ensure your satisfaction with our products.