શિપિંગ નીતિ

Shipping Policy for Kabila

Effective Date: 12/Dec/2024

At Kabila, a product by Close App Private Limited, we aim to provide a seamless and efficient shopping experience. To ensure timely delivery of your skincare and cosmetic essentials, we have designed the following shipping policy.

Order Processing

  • Order Dispatch: All orders are processed and dispatched within 24 hours of order confirmation, excluding weekends and public holidays.
  • Order Confirmation: You will receive a confirmation email or SMS with your order details and tracking information once your order is dispatched.

Shipping Timeline

  • Delivery Timeframe: Orders are typically delivered within 3-5 business days from the date of dispatch. Delivery times may vary slightly based on your location and external factors such as weather or carrier delays.
  • Tracking Your Order: Use the tracking link provided in your confirmation email or SMS to monitor the status of your shipment.

Shipping Charges

  • Standard Shipping: We charge subsidized shipping charges of INR 90 Rs per order for delivery in India.
  • Express Shipping: Currently, we have only one standard option to deliver orders.

Delivery Locations

  • We currently ship to locations within India.
  • If we do not deliver to your location, you will be notified during the checkout process.

Missed or Delayed Deliveries

  • Missed Delivery: If delivery is attempted and you are unavailable, our courier partner will make up to [insert number] additional attempts. After that, the order may be returned to us.
  • Delays: While we strive to meet delivery timelines, unforeseen circumstances such as natural disasters, carrier delays, or strikes may cause delays. We will keep you updated in such cases.

Order Issues

  1. Damaged or Missing Items:
    • If you receive a damaged package or your order is incomplete, please contact us within 3 days of delivery at info@kabila.shop with your order number and relevant details.
  2. Incorrect Address:
    • Ensure that the shipping address provided is accurate and complete. Kabila is not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact Us

For any questions or concerns about shipping, please contact us:

  • Email: info@kabila.shop
  • Phone: +91 831 076 3621
  • Website: https://kabila.shop/pages/contact-us

Thank you for shopping with Kabila. We appreciate your trust and look forward to serving you!